Privacy Policy

Please read this Privacy Policy carefully. 

By using or accessing any part of our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of our services. 

At Skintact, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online. 

1. Information We Collect

We may collect the following types of information:

a. Personal Information

This includes: 

• Your name, email address, postal address, phone number. 
• Billing/shopping details and payment information (processed securely through third-party playforms). 
• Any other information you provide when contacting us or creating an account. 

b. Technical & Usage Information

Automatically collected through cookies or similar technologies:

• IP address
• Browser type, operating system device identifiers
• Time spent on pages, products viewed, referring URLs

c. User-Generated Content

If you share content with us like:

• Product reviews
• Testimolials
• photos, videos or comments (e.g. via email, Instagram tags, or our website).

You grant us permission to use, reproduce, and display this content publicaly for promotional purposes, unless you explicitly request otherwise. You are responsible for ensuring the content you share does not infrindge upon the right of others or contain harmful material. We do not monitor all user-generated content and are not liable for any content shared by third parties that may appear on or be linked from our platforms.

If you later wish to have any user-generated content removed, you can contact us directly. 

2. How We Use Your Information

We use your information to:

• Process and ship your orders
• Communicate with you regarding purchases or customer service queries
• Send marketing emails (if you have opted in)
• Personalise your user experience
• Understand customer trends an improve our website, products and customer service
• Display testimonials, reviews and tagged photos (with consent)
• Comply with legal obligations or respond requests from authorities

We will only use your information in ways that are fair and lawful and never in a manner that is excessively intrusive or against your expectations. 

3. Disclosure of Personal Information

We do not sell or rent your data. We may disclose personal data to:

• Third-party prodivders who assist in order fulfillment, website hosting, analytics, marketing, or payment processing. 
• Regulators or legal entities where required for compliance, fraud prevention, or enforcement of our rights
• Social media platforms if you engage with us there (e.g. if you tag our brand or use branded hashtags)

All third parties we work with are expected to adhere to privacy and data protection laws. 

3. Children's Data

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from anyone in this age group. If you are a parent of legal guardian and believe your child has provided us with personal information, please contact us using the details provided below so we can delete the information promptly. 

As of the effective data of this Privacy Policy, we do not knowingly "sell" or "share" personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws. 

4. Marketing and Communication

With your consent, we may send you promotional emails about new products, special offers, or other updates. You can unsubscribe at any time using the link provided in any marketing email.

5. Sharing Your Information

We never sell or rent your information to third parties. However, we may share your data with trusted service providers (such as payment gateways, shipping partners, and website analytics providers) strictly for business operations, under confidentiality agreements. 

6. Data Security

We take data protection seriously and use appropariate technical and organisational safeguards to keep your information secure. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security. 

7. Your Rights

You may have the following rights under data protection laws:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability (where applicable).
• To exercise any of your rights, please contact us at the details below. 

8. Cookies

We use cookies to enhance your browsing experience. Cookies help us understand how our site is being used, remember your preferences, and improve performance. 

You can manage your cookie preferences through your browser settings. For more information, please se our Cookie Policy (if applicable). 

9. Third-Party Links

Our website may contain links to other websites. Please note we are not responsible for the privacy practices of those thirs-party sites. We encourage you to review their privacy policies before providing any personal data. 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal reasons. The updated version will be posted on this page with the new effective date. 

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please email us at hello@skintactnaturalskincare.com 

12. Complaints

If you have any concerns about how we handle your personal information, please reach out to us using the contact details below. Should you be dissatisfied with our response, depending on your location, you may have the right to appeal our decision by contacting us again or by filing a complaint with your local data protection authority.